Testimonials


“Fantastic Service! Thank you for listening to us and understanding X.”
Private Client – May 2018

“The staff were all really nice and I would like to say a big thank you to Elspeth Bromiley for listening to us and helping us to get the answer we need. Thank you.”
Client – April 2018

“A very professional service from all involved with Axia”
Eastern Cheshire Client – April 2018

“Would recommend your services to anyone. Very professional within a relaxed non-judgemental approach/atmosphere”
Private Client – April 2018

“Overall I found this to be a very positive experience. Sarah Hendrickx was very professional and put me at ease.”
Client – March 2018

“Sarah was wonderful, I felt completely at home and comfortable. It was as valuable to spend that time with her and understand myself and everything so much better as it was to get the diagnosis. Thank you.”
Client – March 2018

“I can’t thank David and Linda enough for what they have done for Joe and for listening to us and believing us. I think that it is down to their knowledge and professionalism that X’s life now and future prospects have been transformed.”
Client – March 2018

“Me and X would like to thank Mr David Reiser for assessing Y. Myself and X were very, very pleased how Mr Reiser was with us all and how Mr reiser spoke to Y and how he made us all feel at ease. We did say we had wished that Mr Reiser assessed Y earlier on in Y’s life as this would have been sorted as the knowledge/skills were amazing. Myself and X think you have a very compassionate, highly trained therapist with Mr Reiser and we both feel he is a credit to families like ourselves. We both came out of the consultation feeling that we had achieved something and the advice that Mr Reiser had given us was more helpful in those 2 and a half hours than what we have been told for the last 9 years.
 
Mr Reiser is a credit to this company and I hope that this message will get to him as he deserves this.
 
Again, we would like to thank him again for his support/kindness and non-judgement.
 
All the best to you in your future and thank you again.”
Client – February 2018

“I felt extremely listened to and understood. It was a pleasant experience, quick appointment. Mr Reiser was really understanding, patient and explained things really well. Thank you for changing my life for the better.”
Client – February 2018

“We were happy with the service we received. David was very good at listening to m son and reflecting back what he said to clarify he heard and understood him correctly. We couldn’t fault you service. Thank you.”
Client – February 2018

“Well simple way to say it is for my son you’re a life saver now we know what is wrong and how to help him. His life would be severely affected without your help.
 
THANK YOU SO MUCH”
North Wales Client – January 2018

“I found the service gave us helpful and understanding answers. I also found they treated with respect and dignity that others seem to lack. Our daughter was listened to not ignored, and talked to and not at.”
Client – January 2018

“Extremely helpful, understanding, warm and easy environment. All staff very friendly and my children enjoyed their appointment.”
North Wales client – January 2018

“Our experience of Axia ASD Ltd has been extremely positive from start to finish. The assessment was such a positive experience especially for our daughter. At no point did she feel that her being ASD was in anyway a negative thing.”
Client – January 2018

“Was a pleasure to be seen by very knowledgeable people, knew their job well, felt very supported, report was above what we expected. Overall a first class quality service.
Thank you.”
Client – January 2018

“I just wanted to message to say thankyou to the two ladies and the speech therapist who saw me and my son yesterday. They really couldn’t have been more helpful, understanding and knowledgeable.
 
I wish all ‘professionals’ were like the staff there.
 
Thankyou so much again.”
North Wales Client – October 2017

“We were running late (super stressful for me), I phoned to forewarn and apologies – fantastic reception staff did his all to put me at ease (sorry don’t remember his name, I was too stressed to take it in). I had to ring back again (stuck in yet more traffic), again he was fab. Next time I had to get my husband to call as I just couldn’t bear the embarrasment, again the receptionist was kind. I could have thrown up by the time we eventually got there (2 hours late – I hate being late and was extremely conscious of the fact we were wasting very valuable people’s time).
 
David was just so fabulously REASSURING and made me feel almost instantly forgiven and RELAXED. He was very respectful with all of us (family of 4) and I was particularly impressed by the way he engaged with and listened to our children, treating them with whole respect (as it should be but often isn’t). We all felt able to talk absolutely freely to David, which is no mean feat given our ‘oddness’ (!) more so after such a hideously late arrival with stress levels through the roof (mostly mum, but it has a ripple effect).
 
Really, truly GREAT service – THANK YOU so much (and so sorry for being so very late!!).”
Private Client – October 2017

“My son was assessed by David Reiser who was amazing, made us feel comfortable, didn’t rush us, listened to everything we said. Thanks David (quality member of staff).”
North Wales Client – October 2017

“Brilliant service, very knowledgeable clinicians. Would recommend to anyone looking for a similar service.”
Private Client – October 2017

“A big big thanks to Linda Buchan and her team for their support, understanding, care and consideration through the diagnostic process, I would recommend Axia to anyone, especially people like me seeking retrospective acknowledgement, you would be in very safe hands
 
I was 53 when I was eventually diagnosed at Axia by Linda Buchan, so this represented the end of a very long journey, and as it transpires a start of a new one. I have to tell anyone who is in two minds, even at 53 it is worth it! I didn’t really think it would make any real difference to my life, it was a case of having acknowledgement, but I have to tell you it gave me so much more!
 
I had questioned the benefits of a formal diagnosis, my worst fear was being outed as a fraud, that my feelings and beliefs would be dismissed. Going into the assessment I was feeling so stressed it made me wonder why I even started the process, filling in the development history questions for my assessment had been really difficult for me, as it made me have to focus on my deficits rather than my assets, which for self-preservation I never do.
 
I was worried that the mechanisms I had adopted over the years to make a relative success of my life would mask my Asperger peculiarities, but Linda was supportive and understanding, she was able to see through the camouflage and recognise the underlying condition.
 
I have to thank Linda Buchan and her team for the support I received, Carly for listening to me on many occasion through the long fight with CCG, to fund my assessment at Axia under my right to Patient choice. Her patience when I became tongue tied from the stress, and the phone call from Carly when the email eventually landed to confirm funding!
 
So how has the diagnosis enhanced my life? It has given me more confidence to celebrate the assets of my Asperger’s I have stopped being an apologist for what makes me ME, I no longer beat myself up for my stress induced idiosyncrasies, or my need for my own space. It has given me a new found appreciation for the benefits that Asperger’s brings, and has left me with overall a positive outlook where I no longer feel a fraud.
 
This doesn’t mean my difficulty in crowds or supermarkets has changed, or my need to create protocols for situations without rules. I still have to manage social situations, still pace while thinking and I am still prone to overthinking and anxiety, but in terms of making sense of my life, the formal recognition of something I had lived with for years has created a metamorphosis, where I have emerged with a renewed positive outlook.
 
I am not plagued with the same level of self-doubt I experienced prior to my diagnosis, I have stopped viewing my social differences as weakness or deficits just differences, part of a condition, this new self-categorisation has altered my view, setting my horizons to what my Asperger’s offers me, and on balance it more benefits than deficits, and I have decided like who I am including my idiosyncrasies.
 
Thank you so much Linda, I am pleased I decided to pursue a diagnosis with Axia, I hadn’t anticipated the positive benefit of formal acknowledgement, it has made sense of my past and set aside the uncertainty, offering reason for my actions and reactions throughout my life, adding a renewed logic to life …many thanks”
Client from Doncaster, South Yorkshire – September 2017

“As we have been fighting for X to get a diagnosis for 10 years I now have a legal backing to get her the educational support she deserves. I found the assessment eye opening, it gave me a glimpse of X’s inner world, understanding the impact on her will enable me as a parent to understand the affects. Though heartbreaking this gives us all a platform to draw together. Thank you.”
Client – September 2017

“As a parent I as very apprehensive about the whole experience and process. Linda was fantastic and put my family and I at ease straightaway. We found it an almost enjoyable experience not at all what we expected. Linda kept the appointment relaxed and made you feel you were chatting to a friend which made us all feel relaxed.
Thank you for all your help and guidance.”
From a North Wales client – September 2017

“Very thorough, polite and helpful.”
From a Salford client – September 2017

“Fantastic service, polite, informative and clear. Thank you.”
From a North Wales client – August 2017

“I was impressed by the calm atmosphere and professionalism I experienced throughout my interview. I received my appointment quicker than anticipated. The consulting room couldn’t have suited my tastes more (I am a colour purple fan). I received my report within the expected time frame. I would highly recommend your service.”
From an Eastern Cheshire client – August 2017

“I really enjoyed this months PDSG meeting. Sarah’s talk was captivating, humorous and real.
 
I wish I could have videoed it so that my whole family could have reaped the benefit.
 
I felt so engaged with what Sarah said; and that it was totally ok to just be me. No more trying to fit the ideals of others.
 
Of course, as soon as I’m back on home turf, it’s not so easy, but still, to have had the benefit of Sarah’s talk is wonderful.
 
I’m looking forward to reading one of her books that I have borrowed from Axia.
 
Many thanks for a super meeting.”
Helen – Client, August 2017

“Thank you for believing in me and giving me the diagnosis. I can now live my life knowing that it is alright to be wired differently. Onwards and upwards. Thank you for posting out such a detailed report and enclosing the websites, etc. Linda has changed my life.”
Vale Royal Client – August 2017

“The assessment was very professional, well organised and thorough. I informed our GP of the high level of service we had received from Axia.”
NHS Vale Royal CCG client – August 2017

“To All at Axia, thank you for providing such a great service which continues to support me to reach heights I would never have thought I would reach.  I am beyond grateful to you all.”
Client – July 2017

“AXIA-ASD is a very good option for a neurological assessment if you are a self-suspecting adult. I’m actually over 60 and live a very long distance abroad from Saltney. I was allowed a lot of space to present my case, and treated in a most empathetic and constructive manner. I only wish I couldn’t visit Red Hill House more often – but it’s not possible at this great distance. So I intend to keep in touch with the team by electronic means. A service like this is very conducive to a much happier long-term outlook.”
Non EU Client – June 2017

“I would just like to say a big Thank You to David (Reiser) for being so understanding with X and listening and answering all our questions. He also made us understand more about the condition X has. David made us both at ease from the moment we met him and that is not easy for X. I was so glad that somebody finally took the time to listen to us and just not put it down to X being a bad boy like schools. It is a big weight of my shoulders and we can understand and help X more now he has been diagnosed. Thank you for seeing us and most of all listening.”
Client – June 2017

“Found the whole process very positive and helpful. I’m pleased I decided to get a diagnosis and really glad I chose Axia ASD Ltd. I feel I’ve got a better understanding of myself.”
Client – June 2017

“Axia has made a huge difference to our lives and we are all in a much better place for it. Thank heaven our supportive and informed GP recommended it, because we were definitely at crisis point as a family before we were referred.

We have been able (with Elliot’s permission) to participate in Elliot’s sessions with Elspeth, this has helped us to understand his needs far better. Elspeth also writes to us after each session to summarise what was discussed and what actions we have agreed. This has been really powerful in helping us to reflect on Elliot’s progress over the months.

Attending the Post-Diagnostic Support group has also given me a much better understanding of Elliot’s needs and of the Autistic population generally (not that Autistic people can be categorised any more than anyone else) and I feel that I now have accepted that my son’s differences are not something that need to be fixed. We celebrate and support his different needs in a far more positive way and we have a range of strategies that we can fall back to if and when they are needed.

Linda and Elspeth have also gone above and beyond providing therapeutic support by inviting Elliot into a small VLOG group with other young people with similar interests and kindly provided a space for them to do this. This is a wonderful addition and Elliot has really enjoyed spending time with these other young people.

I wanted to say thank you to Linda and Elspeth for the extraordinary level of support and care they have provided not just to my son Elliot but also to our whole family, it has made a huge difference to all of us.”
Lynne – June 2017

“Glad to see a service that diagnoses following the NICE Guidelines and including parental and school evidence as paramount to making a diagnosis.  Thanks for the diagnosis it has reduced a huge amount of stress on our family and our son can now access the right support and schools.”
Client – May 2017

“I would also like to thank you from the bottom of my heart.
I feel as if i have a different outlook and can breathe almost.
Being able to start again with my strengths, like running with a herd of antelope and i am just a reindeer.”
Client – March 2017

“I am writing to thank you for your highly professional service.
 
Your highly professional attitude was clear from the outset.  I was very pleased with how you initially greeted me.  Throughout the consultation you demonstrated to me a very warm, kind and empathetic approach.  This made me feel comfortable and enabled me to relax into the situation.  This was the first time that I had been spoken to like this.
 
It was a pleasure to receive your detailed assessment report.  After reading through the report I have gained a much clearer understanding about my behaviours.  Thank you for providing me with the closure that I needed.  I now feel as though I can move forwards with my life.”
Client – June 2016

“I have much experience of diagnosis and treatment by other psychologists and allied professionals and I’ve found Dr Buchan by far the most understanding, kind, helpful and considerate of all of them. She strikes me as a particularly insightful psychologist who makes her patients feel at ease and treats them as equal human beings who happen to have a neurodevelopmental difference.
 
Dr Buchan is approachable and friendly while remaining professional and both she and her team remain helpful and approachable after diagnosis; I have since my diagnosis had contact with Dr Buchan and her PA Carly Bailey several times and they have been friendly and of assistance always.”
Client – April 2016

“It was the most informative session we have had to date and the first where X’s complexities have been recognised and understood. Cannot recommend you highly enough.”
– April 2015

“Words cannot properly describe how wonderful Dr Buchan was to me. So kind, helpful, patient and to be given such clear diagnosis and also about not being well for work yet and explaining what happened, that I ran out of copability. It was such a deep and true relief. The place itself was really lovely. The room spacious yet kind of cosy and the receptionsts helpful and friendly. Thank you everyone.”
– December 2014

“I can still vividly recall the first meeting we had with you. You were carrying a great big file, didn’t look the best organised file either. It was not an ‘Oh here comes God’ entrance. I’m the expert. I’ll listen to you but I’ll know the answer anyway. I felt as though you were meeting us where we were at. The approach was humble and totally disarming. You listened intently and asked very down to earth questions. You hardly took your eyes off X or us but it was not intimidating. And then you gave us your thoughts and it was like a breath of fresh air. We finally had the correct diagnosis.
 
I contacted Carly in desperation and a same day phone call I believe was arranged. I recall the letters you have written for us. I recall Carly took messages whilst on holiday. I recall how she said to you once I think you better look at this when I had written and was so desperate.
 
I have trust not only in you Linda but with Carly too.”
– September 2014

“Huge congratualtions Carly. I am blessed to have discovered you and the wonderful service you provide. Best wishes for your continued success. S”
– September 2014

“I’m sorry I have been meaning to send a thank you card since our visit to you in February, but life is very hectic. After enquiring about follow up treatments for E it made me take time to sit and write this. I’m not sure we will make it to you in Chester again, but if we only ever make the one visit, it has made an enormous difference to our sons life. It has given him an identity, and he summed it up by telling us only a few weeks ago that he felt like he was born when he came to Chester. He now confidently tells people about his Aspergers, and on difficult days he now has a reason to help him understand and not that E is stupid which we know he definitely isn’t. So just a big thank you for the care and understanding and respect you both showed to us all.”
– CLIENT’S RELATIVE August 2014

“Linda has not only saved my marriage but I believe she has also saved my husband’s life as I’m sure he would have ended his life without Linda’s support. For this, we will both be forever grateful.”
– CLIENT’S WIFE 15/11/2011

“My husband trusts Linda fully and has refused to see any other professional – no matter how far we have to travel to see her. For me, as a wife of somebody with Aspergers, our consultations with Linda are the only time that I see my husband discussing his feelings openly. It is always a very emotional time for both of us and, although it is very difficult for my husband, I leave the consultations feeling so much closer to him.

“Linda diagnosed my husband with Aspergers and Dyspraxia. She supported both of us through the diagnosis and the realization of what this meant to my husband and to us as a couple. She has helped us to work through issues that have arisen – fully understanding both of our difficulties and explaining to us individually how the other person feels.”

“If I may explain briefly what our lives were like before referral to Linda and the subsequent diagnosis. My husband had gone missing 9 times in four years for periods of up to 3 weeks, he was suicidal, presented into A&E on a number of occasions and was admitted to the local mental health unit. The Consultant Psychiatrist stated that my husband could not have Aspergers because he could make eye contact with him. Our marriage was at breaking point and family life for our young son was non existent.”

“Linda provided me with supervision during an 18-month clinical training placement, during which time my needs as a trainee inevitably changed and evolved. I was really struck with Linda’s capacity to note this and adapt her supervisiory style accordingly, enabling me to grow in confidence and autonomy as a practitioner. I really valued her openness to negotiate parameters around our contact that complimented my professional stance and the skilful way in which she introduced new thinking and challenged me to develop as a consequence. I have benefited greatly from her interpersonal style as a supervisor, as well as her extensive knowledge and clinical experience, and would happily recommend her to colleagues.”

“I have been supervised by Dr Linda Buchan both as a trainee and Clinical psychologist. Linda’s supervision is always thoughtful and supportive where the needs of the client are paramount. Linda also allowed me to grow and develop my clinical skills in a safe and trusting supervisory relationship. I felt very lucky to have worked with such a wonderful supervisor and colleague and would recommend her to anyone.”

“Dr Buchan was very easy to talk to and we feel we benefited not only from her vast clinical experience but also her personal experiences.”
– CLIENT’S MOTHER

“Having a diagnosis has helped me to make sense of my life; what has happened in the past and how having Asperger syndrome affects my life on a daily basis. The diagnostic process itself was handled in a very sensitive manner and was clearly communicated to me so that I knew what to expect. One of the major aspects for me, was I felt like I was being taken seriously, that I was believed. Linda used her expertise, but also considered what I had to say as important, not only as a part of the process, but in making me feel valued as a human being.”
– CLIENT

“When I first considered going for a diagnosis I knew I would only trust one person do assess me, and that one person was Linda. She is one of the very few people in the field of autism/Asperger syndrome that I have found to be trustworthy, and her communication style and demeanour is respectful, honest, non-patronising and – the highest compliment of all – very AS-friendly. The process itself was only bearable because of Linda’s attitude and excellent support; the positive outcome has eased my mind in a way that I suspect only others with AS would be able to appreciate – and my heartfelt thanks go to Linda who has enabled me to more fully understand who I am.”
– CLIENT

“Thank you for meeting with us recently and for assessing X. Thank you especially for the kindness and understanding you showed to X and our family, particularly regarding the sensitive issues involved. Your report was excellent and your advice and suggestions really helped X to begin to understand herself.”

“Just want to say again a big thank you to both of you (Linda and Carly). You are so efficient and caring…I work in the NHS and often the wheels grind soooo slowly! Every step of X’s journey over the last year or so, you have both gone the extra mile, nothing has been too much trouble, and I massively appreciate your support.”

“Can I also pass on my thanks to Dr Buchan? X clearly felt listened to, understood, valued and encouraged by his interview.”

The Next Axia ASDis 6th June 2018
12:00 pm to 2:00 pm

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23rd May 2018
at 12:30 pm

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